Cancellations and Returns Refunds

When considering our returns and exchange policy, we understand that the shopping experience may sometimes encounter unexpected situations. Our primary goal is to ensure your complete satisfaction with our products, which is why we offer a flexible and customer-centric returns and exchange policy. Regardless of the challenges you may face, rest assured that we are fully committed to supporting you, ensuring a worry-free shopping experience. Please review the detailed information below regarding our returns and exchange policy, outlining the procedures for returns or exchanges, and highlighting our collaborative approach in addressing any concerns you may have. We deeply appreciate your trust, and together, let’s ensure your shopping satisfaction remains paramount.

Cancellation Policy

While we offer one of the most flexible return policies among global doll distributors, it’s important to note that once you place an order, including deposit or full payment, your purchase is considered a final sale.

Return Policy

Inspection and Reporting

Upon receiving your doll, please conduct a thorough examination of its overall condition. Before use, it’s crucial to inspect the doll comprehensively. If any damage occurs due to improper handling, it may affect your eligibility for return or replacement services. Please use the doll sensibly and handle it with care to avoid causing any potential harm to the product.

If you have any complaints or concerns, please feel free to contact us within 24 hours of receiving the product. In such cases, providing detailed information, including images and videos, will assist us in resolving potential issues more promptly.

We greatly appreciate your feedback, as it helps us collaborate with manufacturers to prevent similar problems in the future.

Damages and Repairs

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For the following scenarios, we offer reshipment, remanufacturing, or partial refunds:

Incorrect Doll: If you find that the doll you received looks completely different from the factory photos or images on our website, please contact us immediately and provide an unboxing video (including full body, head, shipping label, and outer packaging). We will reach out to the factory and the carrier to verify the situation and subsequently arrange a replacement for you.

Damaged Doll: If your package has suffered severe damage during shipping, please file a claim with the carrier promptly. Depending on the extent of the damage, we will provide a new replacement. For minor damages, we will offer the necessary tools and materials to assist you in repairing the item yourself.

Lost Packages: If the tracking number indicates that your package has been delivered, but you have not received anything, please contact UPS/FedEx immediately and file a claim. To ensure safety, we typically include an adult signature service for most packages (with possible exceptions).

In general, adult products are non-returnable once sold. Just as you wouldn’t want to purchase a doll that has been used by others, please ensure that your return request meets reasonable conditions. Our professional team will thoroughly inspect your doll’s packaging, and if any violations of the return policy are found, a refund will not be issued. Serious violations will be reported to credit agencies.

Before returning the doll to us, please ensure that it remains in a brand-new condition and has not been used. The delivery address on the packaging box is not applicable for returning customized or stock orders. If you wish to initiate a return, please contact us for further instructions. Thank you for your understanding and cooperation.

Refund Policy

Avoid Initiating Credit Card Disputes or PayPal Disputes

As a reputable and professional merchant, we highly value our customers’ rights and satisfaction. We are committed to providing reliable post-sale support to ensure you have a worry-free shopping experience. We sincerely hope to establish a long-term partnership with you to address any concerns or problems together.

When considering whether to initiate a dispute, we earnestly request your understanding of our dedication to providing the best shopping experience and our commitment to resolving any issues or concerns you may encounter. We strongly advise against initiating a dispute directly and encourage you to contact us directly. This allows us to promptly address your concerns and provide suitable solutions to ensure your satisfaction.

Initiating a dispute may result in unnecessary expenses and complications, including delayed refunds or refund processing fees. By reaching out to us directly, we can rapidly resolve any issues, ensuring a smooth and satisfactory shopping experience while avoiding unnecessary costs and inconvenience.

Refund Period

Once we agree to cancel or refund (as the situation dictates), the refund will be returned to the original payment method or your credit card/PayPal/Klarna account.

Below are the refund processing times for various payment methods. Credit Card/Debit Card (6-10 business days) Klarna (7 business days) PayPal (7 business days)

If the standard refund processing time mentioned in the table above has passed, and you have not received your refund, please contact us to obtain a refund number and then reach out to your credit card or debit card issuing institution or bank for further information. Avoid directly requesting a refund, as this can prevent further delays in the refund process, and the refund processing time may vary depending on your bank.